Covid-19 safety procedures - Urban Student
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Covid-19 safety procedures

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Dear tenants,

In light of the Covid-19 virus and the easing of lockdown throughout the UK, we wanted to update you on the steps we are taking at Urban Creation to ensure that all employees and guests feel as safe as possible when residing in one of our apartments.

Our main priorities are as follows: 

  • The health and wellbeing of guests, tenants and employees.
  • To utilise remote working and booking systems as much as possible.
  • To continuously develop plans in line with Government advice and guidelines.
  • To remain operational and open for guests and tenants in accordance with the latest Government guidelines.


We will continue to monitor advice from the Government, WHO and health authorities to ensure we are following the very latest processes and advice.

The most important measure to be taken to minimise the risk is good hygiene. Therefore it is imperative that all tenants and staff regularly wash their hands and clean their apartments thoroughly.

In addition to our already high standards of cleanliness, we have introduced new measures:

  • Hand sanitisers 
    • We have installed pedal pump sanitisers at the entrances of all of our properties. Anyone entering the premises must first use this to sanitise their hands.
    • Wall mounted automatic hand sanitisers have been placed in all shared laundry rooms.
  • Housekeeping 
    • An electric sanitising sprayer (fogger) will be used across our portfolio of properties. All common areas of our student properties will be regularly cleaned with this.
    • Urban Creation employees entering any of the premises will be wearing protective masks and gloves.
    • Urban Creation employees will also only be entering if really necessary and to carry out essential maintenance work, such as fire alarm testing.


We will act quickly in line with relevant information from the authorities (see below).

  • If a tenant is displaying signs of the coronavirus (COVID-19) virus whilst residing in one of our apartments, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test.
  • If they are confirmed to have coronavirus (COVID-19), they should self isolate for 7 days and not leave their apartment. Anyone they live with should also self isolate but for 14 days.
  • The accommodation provider and tenant should discuss next steps as soon as possible and should discuss meal and laundry provision.
  • Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.
  • Once the tenant (and if appropriate cohabiters) has finished the required self-isolation period and is no longer symptomatic, they should continue to follow the government guidance on self-isolationhousehold isolation and social distancing.
  • A thorough deep clean will be actioned and we will deep clean any areas that the tenant has been in contact with.


  • If a tenant starts to show symptoms of Covid-19 or has been advised to take a test, they need to inform us as soon as possible.
  • This is so we can begin to take precautions in the event of a positive test result.



As per Government guidelines, we have remained open and operational throughout the pandemic. To enable us to do this, we have implemented the following new measures:

  • Remote working
    • We have the ability to manage all bookings, enquiries and reservations remotely.
    • This also includes issuing keys remotely for new guests and mobile key access for student tenants.
  • Social distancing
    • All social distancing guidelines will be adhered to.
  • No reception areas 
    • There are no reception areas in any of our properties.
    • Each of our properties include self-contained apartments.
  • Risk assessments 
    • In line with Government guidance, we have taken out a full risk assessment for each of our properties to ensure we are fully in line with guidelines.
  • Event of sickness/ self isolation
    • We have developed plans for us to remain operational in the event of sickness or self isolation from employees and third party contractors.


We appreciate all of your support during this challenging period and we want to assure you of our full commitment to running a safe and highly operational business at the high standards we always do, alongside providing the highest level of support and care for guests, tenants and employees.


The Urban Creation Team