Is Our Student Accommodation Safe and Secure? - Urban Student

Is Our Student Accommodation Safe and Secure?

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Choosing where to live while studying in Bristol is a big decision — and your safety, security, and well-being should always come first. At Urban Student, we don’t just provide stylish apartments close to the University of Bristol and surrounding campuses, we also make sure every property is built, managed, and cared for with your safety at the core.

Because we own, develop, and manage all our properties ourselves, we’re there from the very first brick to the day-to-day running of your home. That means we know exactly how your accommodation has been designed, built, and maintained. And because we’re a small, hands-on team based right here on Park Street, we know our residents by name — not just by room number.

 

 

Here’s how we make sure your student home is a safe place to live:

 

🔑 Access & Entry Security

  • Mobile Key / Secure Key System – only you can access your apartment.
  • Non-transferable keys – access is trackable, helping us manage any issues.
  • Intercom system – so visitors can be identified before entering.

 

 

🎥 Security

  • CCTV monitoring at entrances.
  • On-call security team available outside office hours.

 

 

🔥 Fire Safety

  • Emergency lights in apartments and communal areas to guide you if power fails.
  • 24/7 fire panel monitoring across all properties.
  • Smoke detectors and mist systems in every apartment.
  • Weekly fire panel tests and regular maintenance.
  • In-house fire marshals within our maintenance team.

 

 

💙 Well-Being & Support

  • Trained Mental Health First Aider on our team to offer support and signpost to professional services.
  • Close links with the University of Bristol if further support is needed.
  • Contents insurance included through our partnership with Howden Insurance — so your belongings are covered from day one.
    • You’ll receive full details in your move-in pack.
    • You can register online or via the Howden for Students app to confirm your cover.
    • Additional, affordable options are available if you’d like extra protection.

 

 

📢 We Listen: Our Complaints Process

We’re committed to providing the highest standards, but if something does go wrong, we want to fix it.

  • Email us at 📧 studentproperties@urban-creation.com with your name, contact details, details of your complaint, and any relevant dates.
  • Acknowledgement: within 48 hours (Mon–Fri).
  • Full Response: within 14 days. If we need longer, we’ll keep you updated.
  • If you’re still not satisfied, you can request escalation for further review.

 

 

Why Choose Urban Student?

Our apartments aren’t just stylish — with sleek kitchens, private bathrooms, super-fast WiFi, and dedicated study spaces — they’re also built around safety, security, and student well-being. Add in our Park Street location (just a short walk from the University of Bristol), and you’ve got everything you need for a great student living experience.

At Urban Student, your home is safe, secure, and cared for — because your well-being is our top priority.

 

 

 

Published: 22.09.25 by Phoebe Clutton