Coronavirus advice - Urban Student

Coronavirus advice

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What is coronavirus (Covid-19)?

Covid-19 is a new illness that is caused by a virus called coronavirus and can affect your lungs and airways. The NHS states that the symptoms are:

  • A high temperature (this means that your chest or back is hot to the touch).
  • A new, continuous cough (this means coughing lots for more than one hour or threecoughing episodes within 24 hours).
  • For the latest information on coronavirus and its symptoms, visit the NHS website.


What action should I be taking?

In line with advice from the NHS and Public Health England:

  • Wash your hands regularly using soap and hot water for at least 20 seconds, especially after sneezing or blowing your nose.
  • Avoid all unnecessary travel.
  • You should work or study from home.
  • Avoid all social gatherings and stay clear of common areas.
  • Always wash your hands when you get home.
  • Try to avoid contact with anyone that may be ill.
  • Use hand sanitiser gel if you don’t have access to soap and water.
  • Cover your mouth and nose with a tissue or sleeve when you cough or sneeze and wash your hands afterwards.
  • Put any used tissues in the bin immediately after using them.
  • Try not to touch your eyes, nose and mouth with unwashed hands.
  • Do not share items that come into contact with your mouth.
  • Avoid public transport.

We also advise the following:

  • Keep in regular contact with friends and family by phone.
  • Avoid using common areas in your accommodation (apart from your shared kitchen).
  • In the event of a fire alarm, please evacuate the building as you would normally, but where possible, keep at least six feet away from other people.
  • Please be aware that we will only carry out maintenance in your flat if it’s a safety risk to you or others or absolutely essential.


What should I do if I think I have coronavirus?

Stay home. The Government has announced that everyone should be staying home from now on until further notice. The only time you should leave your home is for food shopping (only when really necessary) and for gentle exercise once a day, alone.

Gatherings of more than 2 people will be disbursed and you should not be mixing with people from different households.

  • You do not need to contact 111 and should not visit a GP surgery, hospital or pharmacy.
  • Stay in your flat unless told otherwise by health authorities.
  • If your symptoms get worse or you can’t cope with them at home, use the 111 online coronavirus service. If you can’t get help online, call 111 or, in an emergency, call 999
  • Do not go into work, university, lectures or public areas, and don’t use public transport or taxis until you’re told it’s safe to do so.
  • If you have someone bringing supplies or have ordered shopping online, make sure the items are left outside of your room.
  • Stay away from friends or flatmates.
  • Make sure all of your rubbish is disposed of properly by tying it up in two plastic bin bags and kept aside for at least 73 hours before putting into usual external household waste bin.


What action is Urban Creation taking?

We focus on helping students and employees protect themselves and others whilst providing support during this time. We are regularly monitoring the guidance from the Government, WHO and health authorities and implementing necessary measures continuously.

Any Urban Creation employees entering any of the premises will be wearing protective masks and gloves. We will also only be entering if really necessary and to carry out essential maintenance work such as fire alarm testing.


If a case is confirmed in one of our student properties:

• We will act quickly in line with relevant information from the authorities.
• We will deep clean any areas that the tenant has been in contact with. The premises that they are residing in will not be occupied or entered for at least 72 hours after the person has left and then a thorough deep clean will be actioned.


Ending my tenancy early

As Universities and schools have now closed we will continue to provide safe and secure place for you to live in. If you would like to leave your tenancy early our standard cancellation policy still applies and you will need to speak to


Future tenancies

Although the current situation is uncertain, we are still taking bookings for the next academic year and running on the expectation that term will start back up in September. Therefore if you would like to book for next year please contact us on We understand that things are uncertain therefore we will ensure that we will work with you as future developments happen and will do what we can to support you.



We understand that this a difficult time, especially for those away from family. If you are worried about a friend or concerned about the situation, please contact studentproperties@urban-

We appreciate all of your support during this challenging period. We want to assure you of our full commitment to running a highly operational business at the high standards we always do alongside providing the highest level of support and care for guests, tenants and employees.

The Urban Creation Team